Privacy Policy

PRIVACY POLICY 1. Introduction This Privacy Policy explains how Podiatry and Manual Therapy (ABN 13 218 553 716) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and handling your personal information lawfully, fairly and transparently. 2. What Information We Collect We may collect personal information that is reasonably necessary for our business activities and the services we provide. This may include: - Your name, email address, phone number and postal address - Appointment enquiries, booking details and communications with us - Clinical information relevant to your treatment, including medical history, symptoms, assessment notes and treatment records - Payment and billing details where applicable - Information you provide through our website contact forms or other online communications - Technical information such as your IP address, browser type, device information and website usage data We will only collect sensitive information where it is reasonably necessary for the provision of our services and where permitted by law, including health information relevant to your care. 3. How We Collect Information We generally collect personal information directly from you when you: - Contact us via our website, email, phone or in person - Book or attend an appointment - Submit an enquiry about our services - Interact with our website or online booking systems We may also collect information automatically through website analytics, server logs and security tools. 4. Why We Collect, Hold and Use Your Information We collect and use personal information for the following purposes: - To respond to enquiries and provide information about our services - To book appointments and provide treatment or consultations - To maintain clinical records and provide appropriate care - To communicate with you about your care, appointments or follow-up - To manage payments, invoices and business administration - To improve our website, services and customer experience - To maintain security and prevent fraud, misuse or unauthorised access We do not use personal information for automated decision-making that significantly affects you. 5. Disclosure of Personal Information We do not sell or rent personal information. We may disclose your personal information where it is reasonably necessary for our business, including to: - Service providers who assist us with website hosting, email, booking systems, payment processing, analytics or administration - Health professionals or other practitioners involved in your care where appropriate and with your consent - Professional advisers, insurers or regulators where required or authorised by law - Third-party platforms used by you to communicate with us, such as email or messaging services We take reasonable steps to ensure that any third party handling your information does so in a manner consistent with Australian privacy standards. 6. Overseas Disclosure Some of the services we use may involve storing or processing information outside Australia, including cloud-based platforms and communication tools. Where this occurs, we will take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations. 7. Cookies and Website Analytics Our website may use cookies and similar technologies to improve performance, understand how visitors use the website and maintain security. You can manage or disable cookies through your browser settings, although some website features may not work as intended. 8. Data Security We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of electronic transmission or storage is completely secure. 9. Access, Correction and Accuracy You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, out-of-date or misleading. To do so, please contact us using the details below. 10. Retention of Information We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, and to maintain appropriate records. When information is no longer needed, we will take reasonable steps to securely destroy or de-identify it. 11. Complaints If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us so we can investigate your concern. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au. 12. Contact Us Podiatry and Manual Therapy Email: Podiatry.manualtherapy@gmail.com Phone: +61 493 401941 We may also contact you by phone, SMS, email or in-person consultation where appropriate. 13. Updates to This Policy We may update this Privacy Policy from time to time. The latest version will be published on this page and will take effect as soon as it is posted. Last updated: 30 June 2026